Return and Refund Policy
At Future Publishing Company we are committed to ensuring customer satisfaction with every purchase. If you are not entirely satisfied with your order, we're here to help. Please review our return and refund policy outlined below:
1. Returns
1.1 Eligibility for Returns:
You may be eligible for a return if:
- You received a damaged, defective, or incorrect item.
- The item you received is not as described on our website.
- You have received your order within the last 12 days.
1.2 How to Initiate a Return:
To initiate a return, please contact our customer service team at 8590755166 within 3 days of receiving your order. Please provide your order number, a description of the issue, and any relevant photos to expedite the process.
1.3 Return Shipping:
If your return is approved, we will provide you with a return shipping label or instructions on how to return the item. Return shipping costs may be covered by Future Publishing Company for eligible returns. Please follow the provided instructions carefully to ensure the safe return of the item.
1.4 Condition of Returned Items:
Returned items must be in their original condition, unused, and with all original packaging intact. We reserve the right to refuse returns that do not meet these criteria.
2. Refunds
2.1 Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 4 Days
2.2 Refund Exceptions:
- Shipping costs are non-refundable, except in cases where the return is due to our error.
- If your return is rejected for not meeting the eligibility criteria, we will notify you and return the item to you at your expense.
3. Exchanges
We currently do not offer exchanges. If you wish to exchange an item, you may return the original item according to our return policy and place a new order for the desired item.
4. Contact Us
If you have any questions or concerns regarding our return and refund policy, please contact our customer service team at info@fpcbooks.com. We are here to assist you and ensure that you have a positive shopping experience with Future Publishing Company.
Note:This return and refund policy is subject to change without prior notice. Please refer to the most recent version available on our website for the latest information.
